My terms and conditions / small print / rules. Call it what you will, this is where you'll find important information about using my site.

Welcome to my website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with my privacy policy govern Bluebell Love’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use my website.

The term ‘Bluebell Love’ or ‘I’ or ‘my’ refers to the owner of the website whose office is 29 Orchard Meadow, Chagford, Newton Abbot TQ13 8BP. The term ‘you’ refers to the user or viewer of my website.

When placing your order

When you place your order I must receive payment in full before the order can be accepted. This represents an offer from you to purchase the goods and I will indicate my acceptance via email confirmation.

Rights

All rights, including copyright, in this website are owned by or licensed to Bluebell Love. When you use this website you agree to use it only for your own personal, non-commercial use, anything else is prohibited without my permission. You may not modify, distribute or repost anything on this website without my prior consent.

Order fulfilment

I aim to correctly reflect my current stock system on all products however there are occasions when a product ordered may not be available. In this case I will contact you via email and give you the option of waiting until the item is available, choosing an alternative item or cancelling your order.

Price

Prices shown on my website are full price inclusive of VAT.

Payment terms

Payments are processed through Paypal, please visit their own website for their own terms and conditions. If it is not possible to obtain full payment for the goods then I can cancel the contract and / or suspend any further deliveries to you. This does not affect any other rights I may have.

Delivery charges

Delivery charges vary according to the type of goods ordered and cannot be refunded.

Delivery

Delivery charges are set out in the delivery section on of my website. I will deliver the goods to the address you specify in your order. It is important that this address is accurate. Please be precise about where you would like the goods left in a designated safe place if you are out when delivery is due.  Please note, although I can specify your designated safe place to Royal Mail or the courier, I can not be held responsible for the accuracy of the delivery to this designated safe place. I cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by my negligence). I will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond my reasonable control, the delivery date will be extended by a reasonable period and I will contact you.You will become the owner of the goods you have ordered when they have been delivered to you, a neighbour or to your designated safe place. Once goods have been delivered to you, a neighbour or to your designated safe place they will be held at your own risk and I will not be liable for their loss or destruction.

Embroidery Squares

Bluebell Love has developed these projects for you to enjoy, so please feel free to make them for yourselves and friends and family but please don't make them to sell.

Samples and seconds sales

Samples and seconds are sold with the understanding that they are non-returnable. 

Personalised Products

Return and Refund policy: Due to the personalised nature of my goods I am unable to offer refunds if the product is not to your liking or you have changed your mind. If you have made an error I cannot re-work the item or re-use it and therefore cannot offer a refund or credit.

If the item is defective or I have made an error I will gladly either refund or replace the item.  Please notify me as soon as possible upon receipt of delivery by email to info@bluebelllove.com. 

Acknowledgement and acceptance of your order

You will need to provide me with your e-mail address and I will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details.

Cancellation rights

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items and personalised products). You do not need to give me any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify me if you wish to cancel your contract.If you have received the goods before you cancel your contract then you must send the goods back to my contact address at your own cost and risk. If you cancel your contract but I have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to me at my contact address at your own cost and risk as soon as possible.Once you have notified me that you are cancelling your contract, any sum debited to me from your credit/debit card will be re-credited to your account within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by me in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, I will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

Cancellation by me

I reserve the right to cancel the contract between us if: a) I have insufficient stock to deliver the goods you have ordered; b) I do not deliver to your area or country; or c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by me from my suppliers. If I do cancel your contract I will notify you by e-mail and will re-credit to your account any sum deducted by me from your credit card as soon as possible but in any event within 30 days of your order.

Liability

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, I will have no liability to you unless you notify me in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to me under this condition, my only obligation will be, at your option: a) to make good any shortage or non-delivery;  b) to replace or repair any goods that are damaged or defective; or  c) to refund to you the amount paid by you for the goods in question in whatever way I choose.  Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from my site.  The importation or exportation of certain goods to you may be prohibited by certain national laws.  I make no representation and accept no liability in respect of the export or import of the goods you purchase. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit my liability to you for any death or personal injury resulting from my negligence.

Changes to terms

I reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Discount codes/Vouchers

Only one discount code/voucher can be used per each transaction. Discount codes and vouchers cannot be used in conjunction with any other offers, multi-buy purchases and already discounted/sale items. Discount codes and vouchers do not apply to monthly subscriptions.

Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.