Send gifts direct to your loved ones with a gift message
Send gifts direct to your loved ones with a gift message
Free shipping is offered on all UK orders. Currently I only offer UK shipping through this website.
If you need your order for a special occasion or a certain date please let me know by email on firstname.lastname@example.org and I will always see if I can make it happen!
I aim to send all orders out within 3-5 working days of receipt. However at busy times it can take me a little bit longer.
Orders are sent by second class delivery with the Royal Mail and should reach you in 1-3 days from dispatch (not guaranteed). If you require next day delivery this may be possible but you will need to order by email. Next day delivery will be charged at a flat rate of £7.95, UK only. Not possible for Saturday delivery.
Made to order
Products are designed, hand cut, prepared and sewn so delivery may take 2-3 weeks. Please contact us at email@example.com prior to ordering if you require your order for a special occasion and I will see what I can do.
Items lost in transit
Orders sent via Royal Mail delivery are subject to Royal Mail terms. Parcels are not considered lost/missing by the Royal Mail until 15 working days after the sending date. I am therefore unable to resend or refund for orders lost in transit until 15 working days after the order sending date.
I hope that you are over the moon with your purchase, however I understand that there might be times you want to return something. If you are not completely satisfied please send your return to me within 30 days of purchase, with tag attached where applicable and unused, and I will be happy to issue a refund, exchange or repair.
I can only refund delivery costs where an item is faulty or an error has been made on my part. I recommend you use a recorded delivery service or retain proof of posting as I can not be held responsible for items that get lost on their way back to me.
Please send standard returns to 29 Orchard Meadow, Chagford, Newton Abbot TQ13 8BP. Any queries please email firstname.lastname@example.org.
If you are returning an item you have bought from my shop and you wish to exchange it then a postage charge will be applicable unless the item was faulty. If there is a price difference you will need to contact me in order to pay the difference or for me to refund this to you. Any queries can be addressed to email@example.com.
Due to the personalised nature of my goods I am unable to offer refunds if the product is not to your liking or you have changed your mind. If you have made an error we cannot re-work the item or re-use it and therefore cannot offer a refund or credit.
If the item is defective or I have made an error I will gladly either refund or replace the item. Please notify me as soon as possible upon receipt of delivery at email firstname.lastname@example.org.
My terms and conditions / small print / rules. Call it what you will, this is where you'll find important information about using my site.
The term ‘Bluebell Love’ or ‘I’ or ‘my’ refers to the owner of the website whose office is 29 Orchard Meadow, Chagford, Newton Abbot TQ13 8BP. The term ‘you’ refers to the user or viewer of my website.
When placing your order
When you place your order I must receive payment in full before the order can be accepted. This represents an offer from you to purchase the goods and I will indicate my acceptance via email confirmation.
All rights, including copyright, in this website are owned by or licensed to Bluebell Love. When you use this website you agree to use it only for your own personal, non-commercial use, anything else is prohibited without my permission. You may not modify, distribute or repost anything on this website without my prior consent.
I aim to correctly reflect my current stock system on all products however there are occasions when a product ordered may not be available. In this case I will contact you via email and give you the option of waiting until the item is available, choosing an alternative item or cancelling your order.
Prices shown on my website are full price inclusive of VAT.
Payments are processed through Payal, please visit their own website for their own terms and conditions. If it is not possible to obtain full payment for the goods then I can cancel the contract and / or suspend any further deliveries to you. This does not affect any other rights I may have.
Delivery charges vary according to the type of goods ordered and cannot be refunded.
Delivery charges are set out in the delivery section on of my website. I will deliver the goods to the address you specify in your order. It is important that this address is accurate. Please be precise about where you would like the goods left in a designated safe place if you are out when delivery is due. Please note, although I can specify your designated safe place to Royal Mail or the courier, I can not be held responsible for the accuracy of the delivery to this designated safe place. I cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by my negligence). I will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond my reasonable control, the delivery date will be extended by a reasonable period and I will contact you.You will become the owner of the goods you have ordered when they have been delivered to you, a neighbour or to your designated safe place. Once goods have been delivered to you, a neighbour or to your designated safe place they will be held at your own risk and I will not be liable for their loss or destruction.
Return and Refund policy: Due to the personalised nature of my goods I am unable to offer refunds if the product is not to your liking or you have changed your mind. If you have made an error I cannot re-work the item or re-use it and therefore cannot offer a refund or credit.
If the item is defective or I have made an error I will gladly either refund or replace the item. Please notify me as soon as possible upon receipt of delivery by email to email@example.com.
Acknowledgement and acceptance of your order
You will need to provide me with your e-mail address and I will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details.
Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items and personalised products). You do not need to give me any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify me if you wish to cancel your contract.If you have received the goods before you cancel your contract then you must send the goods back to my contact address at your own cost and risk. If you cancel your contract but I have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to me at my contact address at your own cost and risk as soon as possible.Once you have notified me that you are cancelling your contract, any sum debited to me from your credit/debit card will be re-credited to your account within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by me in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, I will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.
Cancellation by me
I reserve the right to cancel the contract between us if: a) I have insufficient stock to deliver the goods you have ordered; b) I do not deliver to your area or country; or c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by me from my suppliers. If I do cancel your contract I will notify you by e-mail and will re-credit to your account any sum deducted by me from your credit card as soon as possible but in any event within 30 days of your order.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, I will have no liability to you unless you notify me in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to me under this condition, my only obligation will be, at your option: a) to make good any shortage or non-delivery; b) to replace or repair any goods that are damaged or defective; or c) to refund to you the amount paid by you for the goods in question in whatever way I choose. Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from my site. The importation or exportation of certain goods to you may be prohibited by certain national laws. I make no representation and accept no liability in respect of the export or import of the goods you purchase. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit my liability to you for any death or personal injury resulting from my negligence.
Changes to terms
I reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Only one discount code/voucher can be used per each transaction. Discount codes and vouchers cannot be used in conjunction with any other offers, multi-buy purchases and already discounted/sale items.
Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
Here at Bluebell Love I am committed to keeping the trust and confidence of my customers and other visitors to my website.
I will not sell, rent or trade my email lists with anyone else for marketing purposes.
A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
I use traffic log cookies to identify which pages are being used. This helps me analyse data about webpage traffic and improve my website in order to tailor it to customer needs. I only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help me provide you with a better website by enabling me to monitor which pages you find useful and which you do not. A cookie in no way gives me access to your computer or any information about you, other than the data you choose to share with me.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of my website.
When someone visits www.bluebelllove.com I use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. I do not make, and do not allow Google to make, any attempt to find out the identities of those visiting my website.
I will not use your data to send you any promotional information unless you have opted in to do so. You may, of course, purchase a product in person without supplying the aforementioned personal data at any event I am attending. Please be assured that I do not share your personal details with any other company or business without your consent.
I do not and never will sell, trade or rent your personal information to anyone else. I will occasionally run a collaborative competition with a similar small business that I know and trust – in this case, I may share your personal information with the other business if you enter said competition but only if you give me permission to do so.
Access to your personal information
You are entitled to view, amend, or delete the personal information that I hold. Email your request to firstname.lastname@example.org.
Changes to this privacy notice